Return & Replacement Guidelines & Refund Policy
Updated: August 2026
Return & Replacement within 7 Days of Delivery.
Return ALLOWED if:
- Dead on Arrival (Not Turning ON)
- Manufacturing Defect - Display lines, Battery issue, Camera/Speaker/Mic not working
- Wrong Item Delivered - Wrong model/color/storage
- Physical Damage on Arrival - With unboxing video proof
Return NOT ALLOWED if:
- Scratches/Dents after delivery by customer
- Software issues - Hanging, Update required
- Change of Mind - Color not liked, Price dropped, Found cheaper
- Liquid/Water Damage, Rooted/Jailbroken, IMEI tampered
Return Process:
- Raise request within 7 days --WhatsApp 7909033404 with Order ID + Photo/Video
- Approval in 24 hours, Pickup in 48 hours (Patna/Danapur)
- Pack in original box with all accessories, charger, bill, warranty card. Do Factory Reset.
- After QC check, Replacement or Refund in 5-7 working days.
Refund:
- Replacement if same model in stock.
- Prepaid - 100% refund to same payment mode.
- COD - Refund via Bank Transfer/UPI in 7 days.
- If accessories missing - 10% deduction.
Future Kart Customer Support & Returns Hub
Ward No. 23, Holding No. 5/4, Daldali Road, Danapur Cantt Colony, Near MES Shiv Mandir, Patna, Bihar – 801503
